It just takes one reckless action to endanger yourself or someone. When riding Miami-Dade Transit, keep an eye out for any situation that may put you or someone else at risk. Remember - We are all in it together!
While safety precautions are put in place and enforced by Miami-Dade Transit, it’s imperative for all passengers to abide by the rules as we all work together to keep each other safe and secure. With this in mind, we ask that all transit riders become familiar with the following safety regulations and guidelines.
In case of an emergency, call 9-1-1.
PLEASE DO
Report a crime, misconduct, or suspicious activity to any Transit security personnel on site, on the GO Miami-Dade Transit app, by calling 305-375-2700, or dial 3-1-1.
Bikes onboard
Bicycles and personally owned e-bikes may be carried/walked onto DTPW property and DTPW vehicles including Metrorail. Read the guidelines.
Contact Customer Servicei f you have an EASY Card error by calling 786-469-5151 TTY/TDD Users: 711 or 1-800-955-8771 (Florida Relay Service) or submit your question/concern to the EASY Card Financial Center.
Customer service specialists are available Monday - Friday, from 8 a.m. to 5 p.m., and closed on weekends and County-observed holidays.
Be kind and courteous
Allow passengers in wheelchairs or using mobility devices and walking aids to board and exit first
Be considerate with other passengers, especially the elderly
Keep the door areas clear for passengers to enter and exit
Place luggage and bicycles in the designated areas inside the rail cars
Smart tips
Hold children’s hands and always keep them under close supervision
Secure all wheeled devices including strollers, push carts and wheelchairs while on the platform to prevent them from rolling off the platform onto the tracks
Watch your step when boarding or exiting trains
When standing, always hold on to an overhead hand strap or seat grab-rail to secure yourself from train movements, normal braking, and possible sudden stops
Listen to train announcements and watch for your station
Take all personal belongings with you when exiting the train
DO NOT
Jump down onto the tracks or enter the tracks from the platform for any reason. This could lead to arrest, serious injuries or death
Attempt to walk through the train end doors from one car to another. This could lead to serious injuries or death
Enter the system without being properly clothed and wearing shoes
Stand on the platform too close to the edge: stay off the yellow tactile until the doors open
Solicit while on Miami-Dade Transit’s property
Ride bicycles, skateboards, or use roller skates or roller blades inside the station or on the train
Smoke, eat, drink, leave food or trash inside the train
Throw anything onto the track
Hold the train doors open at any time
Block the aisles with baby carriages, carts, or packages
Allow children to play / walk freely anywhere in the station or on the train
Disrupt, harass, or threaten other passengers or employees
Use audio devices without earphones
Interfere with any train equipment
Cut, mark, paint (graffiti) any equipment or property.
PLEASE DO
Report a crime, misconduct, or suspicious activity to any Transit security personnel on site, on the GO Miami-Dade Transit app, by calling 305-375-2700, or dial 3-1-1.
Bikes onboard
Bicycles and personally owned e-bikes may be carried/walked onto DTPW property and placed on DTPW Metrobus bicycle racks. Read the guidelines.
Be kind and courteous
Allow passengers in wheelchairs or mobility devices to board and exit first
Move to the rear of the bus when carrying large packages, shopping carts, suitcases or strollers
Allow elderly and persons with disabilities to use designated seats and spaces.
Smart tips
Watch your step when entering and exiting the bus
Remove infants from strollers and keep baby carriages closed and out of the aisle
Secure yourself when standing - hold on to the grab rails or seat racks in case of sudden stops. The Bus Operator may be required to brake suddenly
Signal to stop at least one block in advance
Take all personal belongings with you when exiting the bus
Allow the ramp to be deployed before exiting the front door
Secure all wheeled devices including strollers, push carts and wheelchairs while on the Metrobus to prevent them from rolling
Contact Customer Service if you have an EASY Card error by calling 786-469-5151 TTY/TDD Users: 711 or 1-800-955-8771 (Florida Relay Service) or submit your question/concern to the EASY Card Financial Center
Customer service specialists are available Monday - Friday, from 8 a.m. to 5 p.m., and closed on weekends and County-observed holidays
Show your current school or college ID to the Bus Operator upon request
Pay reduced fare for preschoolers taller than 42 inches without a preschool permit
DO NOT
Cross in front of the bus after exiting
Disrupt, distract, harass, or threaten the bus operator, Miami-Dade Transit employees or other passengers
Speak with the bus operator when the bus is in motion
Smoke, eat, drink or leave food inside the bus
Litter or create an unsanitary condition inside the bus or Metrobus property
Lie down or place your feet on the seats
Solicit inside the bus
Use audio devices without earphones or with earphones at excessive volumes
Place objects or packages on wheel wells
Stand in front of the safety line when the bus is in motion
Sit in the front seats unless you are elderly, a person with disabilities or asked by the bus operator to move
Stand until the bus comes to a complete stop
Board the bus without being fully clothed and wearing shoes
Report a crime, misconduct, or suspicious activity to any Transit security personnel on site, on the GO Miami-Dade Transit app, by calling 305-375-2700, or dial 3-1-1.
Remain on the Metromover car at all times. Emergency exits on the car should only be used under the direction of Transit employees, Security personnel or during life-safety events.
PLEASE DO
Be kind and courteous
Allow passengers in wheelchairs or mobility devices to board and exit first
Allow elderly and persons with disabilities to use designated seats and spaces
Smart tips
Hold children’s hands and always keep them under supervision
Watch your step when boarding or exiting Metromover cars
Listen to train announcements and watch for your station
Take all personal belongings with you when exiting the Metromover car
Secure all wheeled devices including strollers, push carts and wheelchairs while on the platform to prevent them from rolling off the platform onto the tracks
Paying your fare
Metromover is always free for anyone who wishes to ride the 4-mile people system
DO NOT
Enter the system without being properly clothed and wearing shoes
Stand on the platform too close to the edge: stay off the yellow tactile until the doors open
Solicit while on Miani-Dade Transit property
Ride bicycles, skateboards, or use roller skates or roller blades inside the station or on the Metromover cars
Smoke, eat, drink, leave food or trash inside the Metromover car
Jump down onto the tracks or enter the tracks from the platform for any reason. This could lead to arrest, serious injuries or death
Throw anything onto the track
Hold the car doors open at any time
Allow children to play / walk freely anywhere in the station or on the Metromover car
Disrupt, harass, or threaten other passengers or employees
Use audio devices without earphones
Interfere with any Metromover car or platform equipment
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