Report a Lost Item on Transit

The Department of Transportation and Public Works (DTPW) is not responsible for items left on vehicles, or reimbursement for lost items. Before leaving the bus, train, or mover, always check your packages and personal belongings.

The quickest and most convenient way to report items lost in Metrorail, Metromover or Metrobus is by submitting an online request. You will receive a confirmation with a case number once you submit the form.

You may also report your lost item by calling 786-469-5564. A representative is available to assist you Monday-Friday from 8 a.m. to 5 p.m., excluding county observed holidays. Please have your feedback number available when calling with questions regarding an item previously reported as lost.

Certain items such as keys and glasses are too numerous, common, and difficult to catalog. When reporting a lost item, please provide as many details as possible about your lost item and the circumstances (i.e., bus route, direction of travel, time of the day, Metrorail car or station, bus stop, etc.).

The department makes every attempt to identify lost items and return them to their owners.

After 90 days, unclaimed items are properly disposed. Unclaimed government issued documents will be mailed to the issuing office.

For out-of-state customers unable to pick up a lost item, please contact the office for more information.

If you have lost an item at any Miami-Dade Transit property or vehicle and you have been notified that your item was recovered, you now have the convenience of scheduling an appointment to claim your article. A valid ID is required to retrieve your item.

Appointment procedure

Please do not call or send an email to schedule an appointment. The Lost and Found will contact you to schedule an appointment once a lost item that matches the description of the reported item has been recovered.

If an item is recovered that matches the description provided, you will be contacted to schedule a date and time to pick up the item from our office.

Please note that available appointments fill up quickly, so please select your appointment from the options provided as promptly as possible. Appointment times cannot be held if left unconfirmed.

Once an appointment is selected, you will receive confirmation of your appointment.

Appointments are accepted only for those who have received confirmation that an article was recovered.

One customer per appointment visit.

Appointment times are available one week in advance.