Miami-Dade Transit announces service reduction as it continues to prioritize the safety of its riders, employees, and the community

As Miami-Dade County continues to monitor the novel coronavirus (COVID-19), the Department of Transportation and Public Works (DTPW) has made the decision to reduce Miami-Dade Transit services starting Friday, March 20. This decision comes as the department continues to prioritize the safety of its transit riders, employees, and the community.

Service adjustments include changes to Metrorail, Metromover, and Metrobus schedules, along with changes in office hours for in-person services. The department continues to urge the community to use public transit for essential trips only.

In an abundance of caution and for the safety of our employees and riders, all weekday transit services will be adjusted starting tomorrow, Friday, March 20. Weekend services will operate as published and will be monitored closely.

Metrorail
Both the Orange Line and the Green Line of the Metrorail system will continue to operate on weekdays, from 5 a.m. to midnight, with a reduced schedule. Metrorail weekend services will operate as published and will be monitored closely.

Adjusted Service Levels:

• A.M/P.M. Peak: 20-minute headway on each line with a combined headway of 10 minutes south of Earlington Heights.
• Midday: 30-minute headway on each line with a combined headway of 15 minutes south of Earlington Heights.
• Late Night: 60-minute headway on each line with a combined headway of 30 minutes south of Earlington Heights

Metromover
The Metromover will continue to operate from 5 a.m. to midnight with a reduced frequency of 25 percent on weekdays and will be monitored closely to avoid overcrowding of vehicles and stations. Metromover weekend services will operate as published and will be monitored closely.

Metrobus
On weekdays, Miami-Dade Transit’s Metrobus system will continue to run weekday routes across Miami-Dade County with reduced frequencies. Routes with low frequency were not considered for further reduction.

All or some of the following routes will experience reduced frequency on weekdays: 2, 3, 7, 8, 9, 10, 11, 12, 16, 17, 19, 21, 22, 27, 31, 32, 33, 34, 36, 37, 38, 39, 40, 51, 52, 62, 73, 75, 77, 79, 87, 88, 93, 99, 102, 103, 104, 105, 107, 108, 110, 112, 113, 119, 120, 135, 136, 137, 150, 175, 183, 195, 196, 204, 252, 277, 287, 288, 295, 296, 297, 836

For additional adjustment details, visit our service adjustments website or check our app.

Metrobus weekend services will remain operating as published and will be monitored closely.

Customers are encouraged to use contactless, online, and mobile payment methods to ride transit and our online services and mobile application (Go Miami-Dade Transit) to stay connected.

The following are additional adjustments being implemented:

• The auto-renewal deadline for our transit Monthly Pass holders has been extended from the 20th of the month to the 27th. Customers who wish to cancel the automatic reload feature for their EASY Card can do so by logging into their account via the Transit Store or Go Miami-Dade app prior to March 27. Once logged in, click on “Manage EASY Card” - select “Autoload” and then click “Stop.”

• ADA and Special Transportation Services (STS) offices are closed for face-to-face contact. Customers who need assistance should call the Paratransit Call Center at 786-469-5000, Monday through Friday, between the hours of 8 a.m. and 5 p.m.

• All Transit Service Centers, Lost and Found, and Golden Passport offices will be open for walk-in customers only on Wednesdays from 8 a.m. to 5 p.m. until further notice. Renewal and replacement requests for a Golden Passport or Patriot Passport can be submitted online.

• Golden and Patriot Passport customers can also renew by email or fax by sending copies of the required documents to [email protected] or via fax at 305-375-1192.

• Transit EASY Card services are accessible online and customers can also call EASY Card Financial Services representatives at 786-469-5151, Monday through Friday from 8 a.m. to 5 p.m.

• Lost items on a Miami-Dade Transit vehicle or facility can be reported online.

• Parking facilities at Metrorail stations and Park and Ride lots will remain open.

DTPW will continue to follow the latest guidance from the Centers for Disease Control and Prevention (CDC), the Florida Department of Health (FDOH), and the U.S. Department of Transportation’s Federal Transit Administration (FTA), and Miami-Dade County to ensure the actions being taken are comprehensive and appropriate.

Transit riders are encouraged to follow these COVID-19 prevention tips:

  • Wash your hands often with soap and water for at least 20 seconds. Use hand sanitizers with at  least 60% alcohol to help prevent the spread of germs.

  • Cover your cough or sneeze with a tissue. If you don’t have a tissue, cough or sneeze into your sleeve or elbow.

  • Clean and disinfect frequently touched objects and surfaces.

  • Avoid touching your eyes, nose, and mouth.

  • Practice social distancing of at least six feet between people.

  • Stay home when home when you are sick, except to get medical care, and call before heading to a doctor's office or hospital.

  • Avoid close contact with people who are sick.

DTPW is also advising riders and employees to follow the guidelines, recommendations, and actions being taken by Miami-Dade County in response to COVID-19.

For additional information about transit and countywide services during this time, visit miamidade.gov/coronavirus or call 3-1-1.