Goodwill Ambassador Program

A Goodwill Ambassador is a Miami-Dade County employee who volunteers to provide customer service to residents and visitors to enhance the reputation of Miami-Dade County and its municipalities for sensitivity to diverse cultures and their efforts to facilitate peace and goodwill. 

You will be granted Administrative Leave time after completing your assignment.

• Help residents and visitors with directions and information
• Interact with the public
• Resolve conflict resolution
• Aid with crisis management
• Assist with crowd control
• Self control under pressure
• Manage public safety
• Be responsive
• Be responsible
• Peace keeper

What characteristics distinguish GWAs from other volunteer groups?
Our volunteers are activated to service whenever the County's Executive Office receives notice that their skills are needed. Those calls for service may come from any one of the many Miami-Dade municipalities or non-profit organizations and are first screened for appropriateness through Memorandum of Understanding established by the Board of County Commissioners and facilitated through protocol in the Office of the Mayor.

There are currently some 200 volunteers serving as Goodwill Ambassadors, and they reflect the rich diversity of the population of Miami-Dade County. Their willingness to make a difference, by helping guests to our area deal with the special circumstances of an event, despite the culture and personal experiences that may differ from their own, sets these volunteers apart from the traditional manner by which Miami-Dade County chooses to deliver excellent customer service.

You must take the following training courses:

• IS-20.22: Diversity Awareness
  This course recognizes the benefits of diversity in our workforce and FEMA’s commitment to valuing diversity of its employees and customers.
• IS-317.A.: Introduction to Community Emergency Response Team (CERTs)
  This Independent Study (IS) course is an introduction to the Community Emergency Response Team (CERT) program for those interested in learning about the CERT program for their own knowledge or as a pre-requisite for completing the CERT Basic classroom training that may be available in your community.
• IS.1150: Human Trafficking Awareness
  This course will provide FEMA personnel with information explaining human trafficking and differentiating it from human smuggling. Then, through a series of interactive, real-life based scenarios, the viewer will see how FEMA employees might encounter victims of human trafficking and traffickers themselves. Finally, the viewer will be provided guidance and resources should the employee identify human trafficking both in one’s professional capacity and private capacity.

Once you have completed the required training courses, send the certificate of completion to [email protected]

Goodwill Ambassadors participate in various events held throughout the year.

• The Source Music Awards held in South Beach
• Memorial Day Weekend - Urban Beach Week
• Jazz in the Gardens
• Martin Luther King Day Parade
• Miami Marathon
• FIU/Inter-American Conference of Mayors 
• Ultra Musical Festival
• Local authorities and many more

Moreover, our Goodwill Ambassadors have been called to help facilitate the process for a smooth election, during which they demonstrated their ability to entertain tough questions while maintaining their neutrality and focus throughout the experience.

If your city or non-profit organization would like to request the services of the Goodwill Ambassadors, please complete the form and send via email or mail to our office. The request must be submitted to our office at least one month before the event. 

• Download volunteer request form
• Download volunteer request procedure