About the Web Portal
The County's most recent web portal launched Jan. 15, 2019. With the new miamidade.gov, the challenge was met to strike a balance between the creativity and energy of internal customers with maintaining a web presence that reinforces the County’s identity, while ensuring that its digital service delivery channels, including miamidade.gov, provide equal access to all users, regardless of ability.
Hundreds of pages were restructured and content rewritten to be more concise and easier to read. Using plain language has enhanced accessibility and optimized content to be machine-readable by virtual assistants and other devices. The most popular services and essential government information are at the forefront with refreshed, service-driven content, a mobile-friendly design and helpful search features.
The County's content management system allows for the consistent use of the County’s brand across all organizations while providing flexibility to leverage the collective value of the organization as a whole.
If you want to find out more or need assistance with designing a new digital experience, email [email protected].
County Websites
Custom Websites
Web Guide
About Us
The Communications and Customer Experience Department (CCED) manages the customer experience for Miami-Dade County's primary communication channels, facilitates self-service and direct service for its customers, and links more than 70 Miami-Dade County government agencies to 2.8 million residents, as well as businesses and visitors, through digital and traditional channels, in person and by telephone.
The Department also works closely with the Office of the Mayor, the Board of County Commissioners, other elected officials, County departments, trusts and agencies to communicate information with its customers, as well as rely on customers to improve the information being disseminated. In addition, as a multi-jurisdictional contact center, the Department has the capacity to engage and provide services to other government agencies and municipalities.