Service Delivery Manual

This section includes the most current descriptions, rules and guidance related to the delivery of services to clients in the local Ryan White Part A/Minority AIDS Initiative (MAI) Program.

• Cover, with HIV Care Continuum (Revised 6/29/22)
• Section I - Service Definitions, with Table of Contents (Revised 3/01/22)
• Section II - Cost and Eligibility Summary (10.8 MB) (Revised 3/08/21)
• Section III - Standards (29.5 MB)
  • Cover + System-wide Standards of Care (Revised 4/30/18)
  • Medical Case Management (MCM) Standards (Revised 4/30/18)
  • National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care (Revised 4/30/18) (1.5 MB)
  • HAB HIV Performance Measures (Revised 3/01/18)
  • Primary Medical Care Standards Letter (Revised 10/30/20)
  • Primary Medical Care Standards (Revised 3/18/24)
  • Dear Medical Colleague letter - Viral Load, standing orders
  • Dear Medical Colleague letter - Mental Health Services
  • Gender Affirming Care letter (Revised 4/18/22)
  • Oral Health Care Standards (Final 5/15/23)
  • Treatment Guidelines & Additional Service Delivery Standards
• Section IV - Licensing and Accreditation Requirements
• Section V - Letters of Nutritional Assessment and Medical Necessity (9.6 MB)
  • Letter of Medical Necessity Changes for the Miami-Dade County Ryan White Part A/MAI Program (6/23/23)
  • Letter of Medical Necessity Changes for the Miami-Dade County Ryan White Part A/MAI Program (7/20/21)
  • Oral Health Care Formulary - summary letter (07/05/23)

• Section VI - Client Eligibility (9.3 MB) (Revised 11/25/19)
  • Client Eligibility Documentation Checklist Summary (New 2023)
  • Client Eligibility Documentation Checklist  Detail (New 2023)
  • Letter - RWP Eligibility Reciprocity & Extended Period (New 2023)
  • Memo-Patient Care Eligibility Reciprocity & Extended Eligibility Period (10/17/22)
  • Notice of Eligibility Form- fillable (New 2023)
  • Federal Poverty Guidelines Transmittal Letter (New 2024)
  • Federal Poverty Guidelines (New 2024)
• Section VII - PESN Essential Functions
• Section VIII - Allowable Medical Conditions List  (Revised 9/27/23)
  • Transmittal Letter (3/28/18)
  • Transmittal Letter (3/22/19)
  • Transmittal Letter - OAHS (10/24/23)
  • Transmittal Letter - OAHS (11/10/22)
  • Transmittal Letter – OAHS (5/1/24)
• Section IX - Local Implementation of the Affordable Care Act Requirements (7.9 MB)
• Section X - Viral Load
• Section XI - Newly Identified Clients (NIC) Protocol
• Section XII - General Revenue (GR) Short-Term Medication Assistance
• Section XIII - Outreach - Linkage to Care Resource Guide
• Section XIV Test and Treat/Rapid Access (TTRA)
  • Test & Treat (T&T) Formulary (Revised 5/21/21)
  • Test & Treat Coverage & Expectations Update (Revised 11/9/22)
  • Test & Treat/Rapid Access Overview for Medical Practitioners (Revised 11/13/23)
• Section XV - Acknowledgement for Medical Transportation
• Service Delivery Guidelines Summary of Updates for FY 2019 (Revised 7/31/19)