Monitoring & Evaluation

Performance Improvement Plan
This plan provides a systematic approach to quality assessment and performance improvement, concentrating on four key areas:

• Improved access to and retention in care for HIV positive individuals
• Quality of services and related outcomes
• Linkage of social support services to medical services
• Elimination of disparities in care

Read the complete Performance Improvement Plan:

• Flowchart
• Executive Summary
• Performance Improvement Plan Summary
• Performance Improvement Plan

Comprehensive Site Visit
On-site visits to contracted service providers are conducted for monitoring. A comprehensive monitoring instrument is used to assess compliance with fiscal, programmatic and administrative requirements.

• Comprehensive Monitoring Instrument (revised 8.3.23)
• Site Visit Required Documentation Checklist

Record Review Tools
Monitoring activities conducted by the Ryan White Program include on-site record reviews to assess service providers’ compliance with standards of care and specific requirements established for each service area, including outpatient medical care, medical case management, oral health care, outreach services, substance abuse treatment, etc.

Record review tools used for this purpose include:

• CM Record Review Instrument
• Oral Health Care Record Review
• Psychosocial Support Services Record Review Tool
• Substance Abuse Record Review & Guideline