Uber Voucher Program

DTPW has launched additional solutions to support riders impacted by changes in Metrobus service following the launch of the Better Bus Network (BBN). These short-term solutions include expanded MetroConnect service and an interim partnership with Uber to provide transportation vouchers for residents in certain areas where specific bus routes have been altered. 

This service is available on the following routes:

•  From the MIC to Douglas Road Metrorail Station - Portion of old Route 42
• Discontinued section of old Route 2 - NW 84th St to 163rd St Mall
• Portion of old Route E – Golden Glades to Aventura, including 192nd St in Sunny Isles. The Uber Voucher route has been modified as follows:
  • The south segment of the Uber was discontinued on Aug. 22, 2024
  • The north segment, from NE 178 Street and Atlantic Boulevard (there is a bus stop at that location) through Aventura Mall Terminal, will continue operating. 

The coverage zone for the Uber extended service is within 500 feet of each bus route alignment. Wheelchair-accessible service is now available. Riders can call 786-469-5555 during the bus route’s service hours to request a voucher. 

NOTE: If a rider requests a ride to/from a location not within the predetermined area, they runs the risk of paying the full trip fare.