Contact Us

Customer Care Center

Get information about your Water and Sewer account.

Phone: Monday through Friday, 8 a.m. to 7 p.m.: 305-665-7477
Email: [email protected]
In person: Monday through Friday, 8 a.m. to 4:30 p.m.
Inquiry Form
Emergency: 24-hour call center: 305-274-9272

Call the 24-hour call center at 305-274-9272 in case of an emergency including:
- Broken or leaking - water or sewer pipes, hydrants, manholes or water meters
- Pump station alerts - ringing alarm, red lights flashing
- Uncovered manholes
- Low water pressure or loss of service
- Sewer line backed-up or overflowing manholes
- Water Quality
- Hazardous Conditions
Sandra Alvarez, Chief, Utilities Development Division
[email protected]
786-268-5112

Brandon Garcia, Manager, New Business Section
[email protected]
786-268-5119

Lazaro Guerra, Manager, Plans Review Section
[email protected]
786-268-5273

Pedro Vigil, Manager, Donations Construction Section
[email protected]
786-268-5172

General Contact New Construction and Development/Permits/Floating Meters
[email protected]
786-268-5360
Roy Coley, Director, Miami-Dade Water and Sewer Department
[email protected]
786-552-8200

Billie Jo McCarley, Deputy Director, Operations

[email protected]

785-552-8507

Frances Morris, Deputy Director, Chief Financial Officer
[email protected]
786-552-8104

Francisco Martinez, Assistant Director, Water System Operations
[email protected]
786-552-8786

Catalina Lopez-Velandia
Assistant Director, Wastewater Operations
[email protected]
(305) 794-9239

Marisela Aranguiz, Deputy Director, Capital Projects
[email protected]
786-552-8894

David Ritchey, Assistant Director Contract, Compliance and Monitoring
[email protected]
786-268-5180

Mariela Alvarez, Deputy Director, Internal and Administrative Services
[email protected]
786-552-8357

Isidoro Lopez, Assistant Director, Internal and Administrative Services
[email protected]
786-552-8576

James Ferguson, Assistant Director, Planning and Regulatory Compliance

[email protected]
786-552-8108

Nelson Perez-Jacome, Assistant Director, Utility Engineering and Construction

[email protected]
786-552-4420
To request records,

Email: Public Records Custodians

Call - 786-552-8433 or 786-552-8199
or

Mail to:
Public Records Custodians
Water and Sewer Department
3071 SW 38th Avenue
Miami, FL 33146

Miami-Dade County has a public records management tool that allows you to request and track its status online. Create a new account or log in to submit and see updates to your public records requests.

Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Full-Service Centers

Cash, major credit cards, debit cards, check, cashiers' check or money order are accepted.
- Water and Sewer Department
  3071 SW 38th Ave., Miami
  1st Floor
  Monday - Friday
  8 a.m. to 4:30 p.m.
- South Dade Government Center
  10710 SW 211th St., Cutler Bay
  Suite 105
  Monday - Friday
  8 a.m. to 4:30 p.m.
- Joseph Caleb Center
  5400 NW 22nd Ave., Miami
  Monday - Friday
  8 a.m. to 4:30 p.m.
Cashiers only

Cash, check, cashiers' check or money order are accepted. No debit or credit cards accepted.
- Water and Sewer Department - LeJeune Office
  3575 S. LeJeune Rd., Miami
  Monday - Friday
  8 a.m. to 4:30 p.m.
- NW Dade Opa-locka Office
  780 Fisherman Street, Opa-locka
  First Floor, Room 130
  Monday - Friday,
  8 a.m. to 4:30 p.m.
Payment kiosk

Major credit cards and debit cards are accepted. Payments submitted before 2 p.m. are processed the same day. After 2 p.m., they are processed the next business day.
- Water and Sewer Department
  3071 SW 38th Ave., Miami
  1st Floor
  Monday - Friday
  8 a.m. to 4:30 p.m.
- South Dade Government Center
  10710 SW 211th St., Cutler Bay
  Suite 105
  Monday - Friday
  8 a.m. to 4:30 p.m.
- NW Dade Opa-locka Office
  780 Fisherman Street, Opa-locka
  First Floor, Room 130
  Monday - Friday,
  8 a.m. to 4:30 p.m.
Private pay station

Cash, check, cashiers' check or money order are accepted. No debit or credit cards accepted. Allow one week for payment to process.
- Continental Pharmacy
  505 SW 8th St., Miami
  Monday - Sunday
  8 a.m. to 10 p.m.

Accommodations for Persons With Disabilities

People who require assistance because of their disabilities in order to participate in the programs, activities or services of the Water & Sewer Department, may contact Shelly-Ann Davidson at 786-552-8370 or [email protected](only for disability-related matters). To request materials in accessible format, sign language interpreters, or other means of equally effective communication to participate in any program or meeting, please contact her five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service). Concerns regarding your water bill and services that are unrelated to your disability must be addressed to Customer Service at 305-665-7477.

Interest Categories

Online Services

News & Social Media

Create a new miamidade.gov account

Elected Officials

County Agencies

Transparency & Open Data

Employee Information

My Employee Portal

Interest Categories

Online Services

News & Social Media

Create a new miamidade.gov account

Elected Officials

County Agencies

Transparency & Open Data

Employee Information

My Employee Portal

Contact Us

Customer Care Center

Water and Sewer Emergencies

New Construction and Development/Permits/Floating Meter

Construction Complaint Unit

Executive Staff

Office of Public Engagement

Water Quality – Laboratories

Public Records Requests

Nominate an Exceptional Employee

Water and Sewer Customer Service Locations

Accommodations for Persons With Disabilities

Water and Sewer