New Water and Sewer Online Account - Frequently Asked Questions
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By registering and enrolling, you no longer need to have your account number handy each time you access your account. You will also be granted access to new features regarding your usage and account information.
Complete the registration form. You will then receive an email asking you to confirm your account. For more help, call the Customer Service Call Center at 305-665-7477.
Provide your name, address, a phone number, an email address that will serve as your log-in username, and a password (8 characters long). The password is not case-sensitive.
There is no fee.
Once you have completed your registration and have a username and password, log in to access your account. You will then have the option to enroll additional accounts.
Currently a mobile application is not available, but our self-service application is responsive, so it will display appropriately on a mobile device.
You will not be able to update your username (email address) once you submit your request to register. If you need assistance, call the Customer Service Call Center at 305-665-7477.
At the log-in screen, select "Forgot Your Password," enter your email address and a link to set a new password will be sent to the email account.
Once you have registered, you will immediately be able to enroll by providing your Water and Sewer account number, billing ZIP code and the last 4 digits of the Social Security Number (in the case of a company, the FTN/EIN number).
Once you have registered with Miami-Dade County, you can enroll as many water and sewer accounts as needed by selecting the enroll account option on the top left of the page.
You will have to enroll each account separately in order to have access to each on future visits. Regardless of the type of account you have - commercial, residential, sprinkler, etc. - you can enroll them all with your registered account.
The individual information for each account number will remain separate.
Accounts can only be enrolled by one registered user. This may also occur with closed accounts that have been fully paid off. If the system is telling you that the account has already been enrolled, or that you don't have an active account, call the Customer Service Call Center at 305-665-7477.
Once you have registered and enrolled your account, you will be able to access printable copies of your account billing statements.
Bills generated prior to August 23, 2015 are not available for viewing online.
Call the Customer Service Call Center at 305-665-7477. Be advised that when enrolling, your account will be locked after 6 invalid attempts to enroll.
Log in with your miamidade.gov account with the email address and password you created and a link will be displayed to resend the activation email. Once you receive it, be sure to follow the instructions, otherwise your account will not be activated.
Check your email account's spam/junk folder. If it's not there, to resend the confirmation email, log in with your email and password and a link will be displayed to resend the activation email. If you still don't receive an email, call the Customer Service Call Center at 305-665-7477.
If you have logged in and cannot see the bill image, ensure that you have turned off your pop-up blocker.
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