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Internal Compliance

Welcome to the Internal Compliance Department! Together, these divisions improve service levels and increase accountability within Miami-Dade County.
  • Credit and Collections (C&C) manages countywide debt collections for entities like Jackson Health, RER, and Animal Services. They ensure adherence to Dade County Code 8CC and administer countywide citations in accordance with Implementing Order 2-5, supporting Code Enforcement Departments and municipalities.
  • Office of Enterprise Strategies (OES) supports the County’s ERP system. They provide a governance structure for evaluating and prioritizing ERP changes, and administer change management associated with the ERP tool and business processes, including training.
  • Process and Control Management (PCM) performs reviews to improve performance and foster accountability. They aim to promote a more efficient, effective, and ethical County government through continuous improvement initiatives.
  • P-Card Compliance oversees the procurement card processes, including reviewing authorizations, requesting cards from the bank, maintaining card profiles, activating new cards, assisting with override requests and billing disputes, and running monthly reports.

Services

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Credit and Collections
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Process and Control Management

About Us

Effective October 1, 2024, the Internal Compliance Department was created and approved by the Board of County Commissioners in the FY2024-25 Budget. It primarily consists of core functions such as: Process and Control Management (PCM), formerly the Department of Audit and Management Services; Office of Enterprise Strategies (OES), responsible for the Enterprise Resources Planning system; and Credit and Collections (C&C), responsible for collections on delinquent accounts and citations.

As PCM, we ensure adherence with County policies and procedures, examine operations to ensure efficiencies, detect and mitigate risks, and recommend best practices. As part of C&C, we assist in proper collection of public funds. Our OES team provides oversight, implementation, management and optimization of the County’s ERP system, referred to as INFORMS. Within the Internal Compliance Department, we also manage the administration and compliance with County issued credit cards.